PRIVACY POLICY

We value our customers and their privacy. Your privacy is important to Us. Your personal information, such as your address, name, phone & email, is only used for shipping, special offers, and/or notification purposes. Rest assured that Remyshairextensions.com will not sell, rent, or exchange information to or with any third party. Nor do we use this information to send unnecessary E-mails. Trademark & Copyright All designs, texts, graphics, codes, and their selection or arrangement are our copyright or database rights. All trademarks, brand names, and business names or logos contained in this website are proprietary to us. The use of them is strictly forbidden.

Terms & Conditions

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability. Any guarantees or representations made regarding delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Where it states item measurements, weights & sizes – this is only an approximate value and may differ slightly to what is being advertised. For instance, the weight and length may be slightly more or less by only a small amount. The number of wefts may vary, but the weight will be correct.  This number of clips may vary on each weft. The total weight sells the hair.  While we endeavor to ensure that the colors on the website are a true representation – how the colors are viewed may alter slightly due to the device on which you are viewing the website. Due to a change in packaging, some sets may still be received in the old packaging – however, the hair remains the same. To contract with Remy Hair Extensions, you must possess a valid credit or debit card issued by a bank that is acceptable to us. Remy Hair Extensions retains the right to refuse any request made by you. If your order is accepted, we will inform you by email, and we will confirm the identity of the party which you have contracted with. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. We reserve the right to request additional information to prove identity from an order on rare occasions, including scanned copies of passports, cards (blacking out all numbers except for the last 4 digits on the credit card), or other forms for ID to help us prevent fraudulent transactions. If you refuse to supply this information, we will have to cancel your order & charge a 5% re-stocking fee for the inconvenience. We will only charge this fee if you refuse to prove your identity when requested. This request is purely to protect our customers & ourselves from fraudulent activity. We highly recommend you choose a tracked/secured service (FedEx, DHL) to ensure your item arrives safely; we cannot be held responsible for parcels being delivered incorrectly by the postal service if a ‘signature’ shipping service is not selected upon checkout. Our Contract When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment. It will not constitute acceptance of your order. A contract between us will not be formed until your order is updated and states it has been ‘Dispatched’. If your order is not accepted, your payment will be refunded. Pricing and Availability: Whilst we try to ensure that all details, descriptions, and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we cannot contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will also be charged; additional charges are displayed where applicable and included in the ‘Total Cost’. Payment Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure sufficient funds are used to complete the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted. Your card will be debited before dispatching. Prohibitions: Without permission, you will not steal or copy any information from this website, including logos, pictures, and/or text. You will not commit or encourage a criminal offense; send or receive any material which is in any way offensive or obscene, or breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; annoy other Users; infringe upon the rights of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through Remy Hair Extensions website.

Returns:

If you are not 100% satisfied with your purchases, you can return it to us within 14 days without restocking fees.  Please note that items returned within 14 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from remyshairextensions.com.  Returned items must be received in new, unused, and re-sellable conditions.  The original packaging, any protective coverings, and product information must still be on the product and in the packaging. 

Returns that are soiled, damaged, or altered may not be accepted and may be sent back to the customer.  If you return an item for an exchange, you must return it for a refund.  Once this is done, you must make a new purchase for the item you want.

Returns received after 14 days of original receipt may be acted upon at the discretion of Remy Hair Extensions and will be for website credit only.

If the product itself is defective due to defects in hair extensions, please get in touch with us at https://remyshairextensions.com/contact/ so we may replace it for you.    

Who we are

Our website address is: https://remyshairextensions.com.

What personal data do we collect and why do we collect it

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Contact forms

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Analytics

 

Who do we share your data with

 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.